9mm doesn’t do PR. Not in the traditional sense. We knew that we needed to raise our own profile if we wanted to grow but didn’t feel we had the content to satisfy the media in the long-term. Most of our work comes from a handful of clients and so it’s rare that we have the kind of new projects that fill news pages.
We spoke to a number of PR companies, all of whom wanted to take us down the news route. We didn’t feel that they understood us or what we wanted to achieve. Rather than concentrate on news, they got under the skin of Umbrella and enabled us to see our company through the eyes of our customers. They helped me to realise that my experience had value and that people would be interested in what I had to say.
Every month we get coverage in a key media and I’m asked to take part in roundtables and speak at conferences attended by our prospects.
They have also helped us to create a new website, which I believe truly differentiates us from our competition. Rather than a window into the work we do, it helps us to connect with our customers by communicating our personality, how we think and how we work. Like the PR, it doesn’t try to sell. Instead it gives us a chance to build the common ground between us and our prospects that is essential for creating the emotional connection that will make us attractive to them.
Mark Fanthorpe, Owner